Returns & Delivery

How much are the delivery charges?

If you have joined the ‘Powder Party’ then delivery to UK mainland is automatically free on all orders!

If you haven’t yet joined us then UK Customers will pay a flat rate of £3.50.

Northern Ireland, Eire, Scottish Islands, Channel Islands & Isle of Wight pay a flat rate of £13.50.

Please contact us for all other rates.

How will my product be sent?

Your order will be sent by Parcel Force. A signature is required upon receipt for orders sent.

When will I receive my order?

We will usually dispatch your order the same day if received by 11.30am. If delivery is to the UK mainland you’ll then receive your order the next working day. We will advise by email once your order has been dispatched.

Can I cancel my order?

Orders can be cancelled up to 7 working days after your order has been submitted. If the item has already been dispatched then the customer must return the goods at their own cost. Powder can be contacted for this purpose either by email us or by phone 0131 331 2908 (between 9am and 4.30pm Monday to Friday).

If orders are cancelled in this way, the products ordered will not be dispatched to the customer and Powder will refund your money by way of credit card transaction or company cheque.

Contact

If you require any further information which is not available by following our customer services links, please contact us directly on 0131 331 2908 (Mon-Friday 9am – 4.30pm) or email us at info@powder-uk.com.